Home Health Physio – Terms & Conditions

  1. About these terms

These Terms & Conditions apply to physiotherapy services provided by Home Health Physio, a sole trader offering home visit and care home physiotherapy services.

By booking an appointment or purchasing a package, you agree to these Terms & Conditions.

  1. Services provided

Home Health Physio provides physiotherapy assessment, treatment, rehabilitation, and advice in patients’ homes, care homes, and other agreed locations.

Treatment is based on clinical assessment and professional judgement.

  1. Appointments and home visits
  • Appointments are arranged in advance.
    • Home visits and care home visits will be carried out at an agreed time and location.
    • It is your responsibility to ensure access to the property and a safe working environment.
  1. Fees and payment
  • Fees will be agreed at the time of booking or prior to treatment.
    • Payment is accepted by BACS transfer or cash unless otherwise agreed.
    • Payment is due at the time of treatment or within agreed terms.
    • This includes single appointments and pre-paid treatment packages.
  1. Packages and course of treatment
  • Home Health Physio may offer discounted treatment packages or courses of treatment.
    • All packages must be paid for in full at the time of purchase unless otherwise agreed.
    • Package purchases are non-refundable once payment has been made.
    • Package sessions are valid for a period of 6 months from the date of purchase unless otherwise stated.
    • Unused sessions will expire after the validity period and are non-transferable and non-refundable.
    • Individual sessions within a package are subject to the same cancellation policy as standard appointments.
    • Home Health Physio reserves the right to discontinue a package if clinically appropriate. In such cases, any unused sessions will be reviewed on a case-by-case basis.
  1. Cancellations
  • Appointments cancelled with less than 24 hours’ notice may be charged in full.
    • Failure to attend an appointment may also be charged.
  1. Communication

Home Health Physio may communicate via:
• Telephone
• Email
• SMS
• WhatsApp

WhatsApp may be used for appointment coordination and general communication. It must not be used for emergencies.

  1. Clinical responsibility

Treatment is provided based on clinical assessment at the time of contact. Outcomes cannot be guaranteed.

Patients are responsible for following advice and exercises provided.

  1. Safeguarding and safety

Home Health Physio reserves the right to decline or stop treatment if a safe working environment cannot be maintained.

  1. Liability

Home Health Physio holds appropriate professional indemnity insurance.

Nothing in these Terms excludes liability for negligence.

  1. Data protection

Personal information is handled in accordance with the Home Health Physio Privacy Notice.

  1. Changes to terms

These Terms & Conditions may be updated from time to time. The most recent version applies to all services.